Return Policy
At Fjhmjj, every product we send is not only an extension of fashion, but also carries our high-quality expectations and yours. We are committed to providing you with a worry-free shopping experience, so you can feel confident and secure with your purchase.
1. Return and Exchange Terms
Product Condition
Please ensure that the product has not been washed or worn, is in its original condition, and all tags and packaging labels are intact.
Return and Exchange Period
You may submit a return or exchange request within 30 days of receiving the product, and we will assist you with the follow-up procedures.
Circumstances in which returns and exchanges are not permitted.
Used or washed products
Orders outside the return and exchange period
2. Return and Exchange Process
Submit a Request
If you would like to return or exchange an item, please get in touch with us within 30 days of receipt by email at fjhmjj@hotmail.com or by phone at +1 337-438-8185, briefly stating the reason and your intention.
Verification and Confirmation
We will promptly verify the return and exchange eligibility of the item and provide feedback on the handling process. After confirmation, we will provide you with a return address and detailed steps.
Returning the Item
Please package the item properly before shipping and retain the shipping receipt. If it is an exchange, we will promptly arrange for reshipment after receiving and confirming the item is in good condition.
Processing Time
We typically complete refunds or reshipments within 3–7 business days after receiving and inspecting the item.
3. Refund and Exchange Information
Refund Method
The refund will be made to the payment method used. If the original payment method is unavailable, we will discuss options for an alternative.
Refund Processing Time
Once we have processed the refund, it will be issued within 3–7 business days. The exact time it takes to arrive in your account depends on the processing speed of your bank or payment platform.
Exchange Information
If you would like to exchange the style, color, or size, please indicate your intention when requesting an exchange. Exchange shipping costs are generally the buyer's responsibility. However, if the return or exchange is due to a shipping error or product quality issue, we will, with regret, cover all related costs.
4. Special Cases
Quality Issues or Shipping Damage
If the package you received is damaged or the quality of the product is compromised, we will provide a refund based on the severity of the damage:
Minor damage: Minor scratches or slight dents that do not affect regular use; we will refund 10% of the product price.
Moderate damage: Significant damage that partially affects the appearance or use of the product; we will refund 20% of the product price.
Severe damage: Extensive damage that significantly affects everyday use; we will refund 30% of the product price or provide a complete refund/reissue.
Incorrect Item
If the item you received does not match your order, please get in touch with us immediately. We will arrange a return or exchange and cover all shipping costs. This demonstrates our professional and responsible attitude towards our customers.
Our Warm Commitment
Fjhmjj not only wants you to find joy in our products, but also wants you to feel that we value every interaction.
If you have any concerns regarding returns or exchanges, we will resolve the issue as quickly and sincerely as possible. Your satisfaction is our constant motivation.
Contact Information
Email: fjhmjj@hotmail.com
Tel: +1 337-438-8185